Privacy Policy

1. Introduction

Prodion.ai ("Prodion.ai", "we", "us", "our") is committed to processing personal information in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store and protect personal information in connection with our website and platform.

The registered entity responsible for this platform and its information-processing activities will be confirmed and this notice updated accordingly. Enquiries may be directed to [email protected].

2. Information we collect

We may collect the following categories of personal information:

• Contact and enquiry information: name, email address, telephone number, company name and any information you provide when contacting us or submitting an enquiry form.
• Account information: login credentials, profile details and preferences where you create an account on the platform.
• Usage and analytics data: information about how you interact with our website and platform, including pages visited, features used, device type, browser type and IP address.
• Professional information: CIDB grading, company registration details and other professional information you provide when using the platform.
• Project and construction data: documents, drawings, quantities, cost data and other project information you upload or generate through the platform.

3. Why we collect your information

We collect and process personal information for the following lawful purposes:

• To provide, operate and improve the Prodion.ai platform and services.
• To respond to enquiries and provide customer support.
• To manage user accounts and platform access.
• To send service-related communications, updates and notifications.
• To analyse usage patterns and improve platform performance.
• To comply with applicable legal and regulatory obligations.
• To protect the security and integrity of the platform.

4. Cookies and website analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You may adjust your browser settings to refuse cookies, although this may affect certain website functionality.

We may use third-party analytics services to understand how visitors use our website. These services may collect anonymised usage data in accordance with their own privacy policies.

5. How we store and protect your information

We implement appropriate technical and organisational security measures to protect personal information against unauthorised access, disclosure, alteration or destruction. We take reasonable steps to secure personal information in transit and at rest, consistent with applicable requirements.

The platform is hosted on locally operated infrastructure in South Africa. Specific infrastructure and data-residency details are available on request.

6. Third-party service providers

We may engage third-party service providers to assist in operating the platform, processing payments, sending communications or analysing usage data. These providers are required to handle personal information in accordance with applicable privacy legislation and our instructions.

We do not sell personal information to third parties.

7. Cross-border transfers

Some of our service providers may be located outside South Africa. Where personal information is transferred outside South Africa, we take reasonable steps to ensure that it receives an equivalent level of protection as required under POPIA.

8. Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

9. Your rights

Under POPIA, you have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information in certain circumstances.
• Object to the processing of your personal information.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at the details provided below.

10. Direct marketing

We will only send you direct marketing communications where you have provided consent or where we have another lawful basis to do so. You may unsubscribe from marketing communications at any time by following the unsubscribe link in any communication or by contacting us directly.

11. Contact for privacy enquiries

For any privacy-related enquiries, requests or complaints, please contact us at:

Email: [email protected]
Information Officer details will be published once confirmed. In the interim, all privacy enquiries should be directed to the email address above.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the website or by direct notification where appropriate. Continued use of the platform following any update constitutes acceptance of the revised policy.